Our Expertise

Simpragma has built over a 100 bots across various industry verticals. We have addressed over 20 million customer queries across 50 different categories. The voice bots can handle various regional languages, dialects and on-ground conditions such as background noise, poor network connectivity irrespective of the customers articulation capabilities. Simpragma has the right combination of skilled team to help you achieve what it takes to put together an industry strength working solution. We have expertise in Call centre telephony, design thinking, contact centre analytics and data science, cloud infrastructure, AI- ML, testing and operations monitoring. We have global exposure in contact centres for financial services in micro-lending, banking, credit cards, wealth management and insurance.

Our Solutions

Traditional call centre experience

Our voicebot solution for call centre

The solution allows you to augment your call centre staff with voice bots that are trained to handle routine customer queries such as break up of payment details, request an account statement, request for due date extension, seek assistance in making payments, request add-on services, reinstate suspended services and block a transaction.
Every time a customer calls the call centre, a dedicated instance of a task-bot is created that ensures complete focus and tracking to closure. The solution provides an industry strength system that takes into account different regional languages, dialects, background conditions irrespective of the customers articulation.
The solution enables you to handle 2 levels of customer servicing queues, where the solution handles more mundane queries while your management and customer service staff can focus on escalated queries that are more complex and business sensitive.
The solution will help reduce your Average Speed of Answer (ASA) by 1000x at the instance it is going live.
There is no looking back from here, where all your KPIs keep winning and get you closer to establishing a state of the art contact centre!!

The solution does not stop at just better ASA, the additional benefits you can achieve are:

• Cost per call of the bot at a fraction of the cost.
• Calls handled by agent can come down by 80% in 6 months.
• Disruption free integration with your existing enterprise telephony systems and IT infrastructure.
• Fully secure solution sitting within your dev environment.
• Scale up capacity in a matter of minutes to manage your growing business.
• Surge events can be handled without compromising on service levels.
• A seamless experience across phone, chat, Whatsapp and email channels.
• Power to track every minute detail of your contact centre performance that can be over five.
• Power to track every minute detail of your contact centre performance that can be over five hundred metrics.
• Data mining capabilities to help you personalise the customer experience.