Address verification and correction

Reach customers accurately for every correspondce

Auto automation

Do you have constant delays in processing loans due to bad or mismatched addresses?

70% of the time addresses do not match between customer input and an OCR extracted address from a government issued document. Most of the time, government issued documents themselves do not have the same address.

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A typical work flow to manually verify an address can delay processing a loan anywhere from 5 to 30 days. Processing delays from bad addresses for a lending business can cost upto Rs. 1000 for every 1 lakh disbursed as loans.

Our Address corrections solutions can drastically reduce your processing time and cost while giving you infinite scale benefit.

Our expertise

Simpragma has built over a 100 bots across various industry verticals.We have addressed over 20 million customer queries across 50 different categories. The voice bots can handle various regional languages, dialects and on-ground conditions such as background noise, poor network connectivity irrespective of the customers’ articulation capabilities.

Our expert teams in Call centre telephony, design thinking, contact centre analytics, data science, cloud infrastructure, AI- ML, testing and operations monitoring can help you put together an industry strength solution.

Our solutions

Our intelligence solutions instant matching capabilities will perform:

  • address cross checking with third party sources
  • geo-tagging
  • Conversational AI probing the applicant for landmarks and right address

An illustration of a sample address extracted from one such document:

College Tilla, PO Agartala College, Agartala 799004

Geo tags based on the above address as shared puts the location to be anywhere at an area of 76 km2. Further probing for a nearby landmark reduces the potential area of the geo-tagged address to only 3 km2 . The probing continues till the geo-tagged address is an area within a few metres accuracy. Our solution offerings can also be customised to:

  • Obtain secondary address and phone number as alternate correspondence
  • Validate work addresses
  • Distance calculation between registered address and work address for risk management purposes
  • Bulk cleaning up of addresses

How it works

As a team we want to ensure your business is not only automating specific back office processes, but also help you deliver a seamless onboarding experience to your customers. Our 5-step plan can help you achieve your full potential from all our solutions to complete digital transformation journey:

  1. Assessing the user and preferred communication channel
  2. Evaluating every micro interaction and improving bot service quality continuously
  3. Capturing detailed data elements from each customer interaction
  4. Building innovative solutions with AI and ML capabilities
  5. Calibration of business flows and spawning quickly to the new processes

The management process to help you reach that goal will be:

  • Strategise your roadmap for a seamless on-boarding process
  • Setup the process and governance to achieve the roadmap
  • Establish a platform with the desired architectural capabilities like instant scalability and rapid manoeuvrability to flex the flows to solve for gamification, identity management and fraud

A typical customer onboarding process for typical micro-lending businesses

Laying your roadmap will help us to address your priorities such as:

  • Easy and quick onboarding using digital KYC across your different self-service channels like the web or mobile phone
  • Assisted onboarding via Video KYC
  • Identity verification of returning users
  • 2 - factor authentication via OTP or no-OTP solution
  • E-mail address and phone number verification
  • Implementation of OAuth security authentication protocols

We can together make sure that you get the biggest bang for the buck.

Your journey

You can choose to co-create the service or outsource the entire transformation journey. Our working model provides you the flexibility of decision making and customising any business flow. Our service offerings include:

  1. Decomposing your current technology stack and offer the best integration solution for quick and fast implementation
  2. Advice on new integrations with third party applications to bridge performance issues
  3. Curated customer journeys by applying design thinking

Our 5-staged service delivery model makes sure your business objectives are our highest priority.

01 STORMING Quick brainstorming of ideas to jumpstart the service. A solution cannot be improved unless implemented in a real environment and tested with real users.

02 FORMING We form proper call flows using your team experience and our expertise to uplift customer experience journey.

03 NORMING Continuous improvement after every single micro interaction to yield better results.

04 PERFORMING Analysis and improvements at the contact-level to deliver organisation level objectives such as customer experience, retention or advocacy

05 ADJOURNING Marking areas internally with gold standard service offerings and challenging legacy performance benchmarks