We at Simpragma understand the importance and pain points of the collections industry for micro-lending businesses. Sometimes, timely reminders to your customers about repayments can help prevent them from entering into the expensive collections processes. The time saved from redundant reminder calls can help your collections agents focus on customers who need more attention!
The current pandemic has adversely affected collections efficiency in lending. To bridge the collections gap, an effective and yet simple way is reaching out to the customer to remind them of repayment. This simple step is often overlooked, but absolutely critical to prevent the customer from going into a debt spiral.
Simpragma has built over a 100 bots across various industry verticals.. The voice bots can handle various regional languages, dialects and on-ground conditions such as background noise, poor network connectivity irrespective of the customers’ articulation capabilities.
Our team of experts can help you rapidly set up an automated queue to remind your customers about their repayment details while collecting valuable information about their payment situation.
Reaching the customer at the right time for a payment reminder is the key for efficient collections. On contact, customers want their payment queries resolved and alternate payment options presented on a real time basis to fulfill their obligations.
Simpragma’s AI managed payment reminder solutions will help your business time the call or chat as per user’s preferred channels and past payment patterns. Once the customer is engaged with our voice or chat bots, it will assist the customer towards a favorable payment outcome.
Our AI based automatic payment reminder solutions are built to achieve better payment outcomes with systematic management of all possibilities that will be presented to the customer.
Our automotive payment reminder solution is an effective tool, which is curated to prevent a customer from falling back on their payments. However, the best of your efforts may not deliver a favorable outcome leading the customer to go delinquent and eventually default.
Debt recovery can become an arduous task with minimal ROI if collections agents are put through manual processes and excessively calling. Our Simpragma certified 5-step plan will help you achieve the solution’s full potential to achieve 1000x gain on your key performance indices for your collections shop:
The management process to help you reach that goal will be:
Laying your roadmap will help us to address your priorities such as:
You can choose to co-create the service or outsource the entire transformation journey. Our working model provides you the flexibility of decision making and customising any business flow. Our service offerings include:
Our 5-staged service delivery model makes sure your business objectives are our highest priority.
01 STORMING Quick brainstorming of ideas to jumpstart the service. A solution cannot be improved unless implemented in a real environment and tested with real users.
02 FORMING We form proper call flows using your team experience and our expertise to uplift customer experience journey.
03 NORMING Continuous improvement after every single micro interaction to yield better results.
04 PERFORMING Analysis and improvements at the contact-level to deliver organisation level objectives such as customer experience, retention or advocacy
05 ADJOURNING Marking areas internally with gold standard service offerings and challenging legacy performance benchmarks
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