Introduction
Simpragma Solutions Pvt. Ltd. values your privacy. This Privacy Policy explains how our bots collect, use, and protect the information you provide during interactions.
What Data We Collect
Our bots may collect information you voluntarily provide, such as your name, phone number, payment intent, and preferred date/time. We do not request sensitive personal data unless explicitly required for the service.
Purpose of Data Collection
The data is collected to fulfill specific purposes such as:
- Providing requested information or services
- Responding to queries or requests
- Scheduling or confirming appointments
- Collecting feedback to improve our services
How We Use the Data
The data is processed in a secure environment to derive intent, respond accordingly, and complete the bot’s purpose. Data may be logged for audit, training, and quality improvement.
Data Retention
We retain collected data only for as long as necessary to fulfill its intended purpose or as required by law. Audio transcripts and logs may be stored for 90 days unless extended for legal or analytical reasons.
Sharing of Data
We do not sell your data. We may share anonymized insights with clients or partners. Personally identifiable information is never shared without your explicit consent unless required by law.
Security
We use industry-standard encryption and access controls to safeguard the data collected through our bots.
User Rights
You can request access, modification, or deletion of your data by contacting us at contact@simpragma.com.
Changes to This Policy
This policy may be updated from time to time. Changes will be posted on this page. Continued use of our services implies acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact: contact@simpragma.com