Aria Collection Voicebot

Reach millions with absolute precision. Leave no one untouched. Dial in precisely, at the perfect moment, employing the right language and resonating with the ideal tone.

Keep a real-time pulse on payments and take swift, decisive actions. Effortless, on-time collections pave the way for unhindered growth and the confidence to conquer even more.

Aria Collection Bot

Introducing our cutting-edge Collections Voicebot – a game-changing solution revolutionizing the debt collection landscape. Imagine a dynamic platform that seamlessly connects with millions of customers, leaving no one untouched. Our voicebot, backed by advanced natural language processing and artificial intelligence, ensures precise and personalized interactions, fostering positive customer engagement.

It operates 24/7, providing unparalleled accessibility for customers to engage with the collections process at their convenience. With a consistent and captivating tone, our voicebot is not just an efficiency booster but a strategic partner in maintaining compliance, reducing operational costs, and enabling prompt follow-ups. Real-time payment tracking and scalable collections strategies empower organizations with actionable insights and adaptive approaches for sustained growth.

Elevate your collections game with our Collections Voicebot – where efficiency meets excellence, and every conversation is a step towards positive financial outcomes.

Why passionate

How can i help you?

Automated Payment Reminders

Initiate automated payment reminders to inform customers about upcoming due dates, reducing the likelihood of missed payments.

Capturing Reasons for Non-Payment

Promptly and empathetically inquire about the reasons behind non-payment.The collections voicebot can systematically categorize and capture this information

Promise-to-pay Commitments

Facilitate a seamless process for customers to commit to a specific promise-to-pay date. The collections voicebot helps to select a date that aligns with their financial circumstances.

Missed Payment Calls

Implement a proactive approach by issuing timely warnings to customers about upcoming or missed payment dates. The collections voicebot can send automated notifications.

Real-time Account Inquiries

Allow customers to inquire about their outstanding balances and account details at any time, providing transparency and convenience.

Payment Plan Assistance

Assist customers in setting up suitable payment plans based on their financial situations, fostering a collaborative approach to debt resolution.

Identity Verification

Verify customer identities securely through voice interactions, ensuring that sensitive account information is protected.

Dispute Resolution Guidance

Guide customers through the process of resolving disputes or addressing concerns related to their accounts, offering assistance in a timely manner.

Customer Education on Financial Literacy

Provide information and tips on financial literacy, helping customers understand the implications of their payment decisions and promoting responsible financial behavior.

Compliance Assurance

Ensure that all communications and interactions adhere to legal and regulatory compliance standards, minimizing the risk of legal issues.

Integration with CRM Systems

Integrate with CRM systems to ensure seamless access to customer account information and history, enabling more informed and efficient interactions.

Language Preferences Recognition

Recognize and adapt to customers' preferred languages, providing a personalized and inclusive experience for a diverse customer base.

Tone Adaption

Enhance customer engagement by implementing adaptive voice modulation, allowing the collections voicebot to speak in different tones or styles based on the context of the interaction. For instance, during regular payment reminders, the voice may convey a friendly and informative tone. In contrast, for urgent notifications or warnings about missed payment dates, the voice modulation can be adjusted to convey a more serious or urgent tone

KPI and Actionables

Establish clear and measurable Key Performance Indicators (KPIs) to evaluate the performance of the collections voicebot in executing actionables. This may include tracking the percentage of successful payment transactions, the accuracy of information capture (such as reasons for non-payment), the rate of adherence to promise-to-pay dates, and the effectiveness of warnings in preventing missed payments.

Varying Identitities

Implement dynamic Caller Line Identification (CLI) strategies, allowing the collections voicebot to use different phone numbers or business names based on scenarios or campaigns. This not only adds authenticity to the interactions but also helps in maintaining customer trust and recognition. Additionally, vary the use of human agent names during interactions, creating a more personalized experience. For example, the voicebot can refer to different virtual agents with distinct names, making the interaction feel more human-like and tailored to individual preferences.

Why passionate

Aria voicebot features

Speech recognition

Experience the power of our VoiceBot, adept at understanding speech in a multitude of languages and diverse accents. Battle-tested and refined over time, our VoiceBot boasts exceptional accuracy, even when navigating the challenges of low-frequency 8kbps telephone lines. Communication barriers are a thing of the past — embrace a seamless, multilingual interaction with confidence.


Text to speech

Unleash the versatility of our text-to-speech engine, offering a symphony of voices and accents tailored for diverse business scenarios. Beyond the brilliance of deep learning-based engines, we introduce a bespoke speech engine crafted exclusively for you, mirroring your brand's unique voice and tone. Elevate your communication with a chorus of possibilities, ensuring every word resonates authentically with your brand identity.


Natural language understanding

Dive into the unparalleled capabilities of our bot, mastering the art of deciphering customer intentions amidst a myriad of sentence permutations and combinations. This virtual marvel is cosmopolitan in its understanding, embracing the natural way people blend languages seamlessly. Unleash the freedom to express yourself imprecisely, confident that our bot's accuracy remains unwavering, decoding your intent with unrivaled precision.


Enterprise adapters

Empower your business ecosystem with our incredibly versatile adapters, seamlessly integrating the bot without disrupting your established workflows. This dynamic integration ensures the bot not only harmonizes with your existing systems but also optimizes information retrieval for a tailored response. Imagine a system that not only gathers intelligence but effortlessly feeds it back into crucial enterprise systems like CRM, ensuring your organization stays at the forefront of real-time insights and business intelligence. It's not just integration; it's intelligent cohesion with every nuance of your enterprise.


Interruption handling

In the realm of customer interactions, being an attentive listener is non-negotiable. Picture this: our bot not only listens intently but gracefully pauses when a customer interrupts, ready to address their query seamlessly. It patiently waits for customers to express themselves fully, ensuring every concern is not just heard but thoroughly redressed. Elevate your customer engagement with a bot that understands the value of a genuine conversation.


Noise handling

In the hustle and bustle of real-world scenarios, customers connect with our bot under less-than-ideal conditions. Picture this: fluctuating mobile signals, the hum of moving vehicles, voices in the background, and the occasional shuffle of articles. Fear not! Our bot gracefully navigates these on-the-ground challenges, ensuring a seamless interaction regardless of the surrounding chaos. Embrace reliability in the midst of real-world dynamics with our resilient bot.


Integration with telephony

In the realm of long-term partnerships between organizations and telephony operators, customer care numbers stand as unchanging pillars of accessibility. Enter our bot, seamlessly integrating into this established framework without any disruption. It doesn't just join the conversation; it becomes a natural extension, harmoniously blending with existing telephony providers. Embrace continuity and effortless integration with a bot that respects the sanctity of established connections.


Call management console

In the dynamic realm of customer care, organizations crave crystal-clear visibility into every call, a canvas where they can experiment with diverse messages and flows. Enter our highly intuitive and configurable console—a playground for the management team to unleash their creativity. With this powerful tool, the stage is set for innovation, allowing organizations to paint their customer care strategy with a brush of unparalleled flexibility and insight.


Business intelligence

Within every organization, diverse teams contribute to the tapestry of customer success, each with unique information needs at different junctures. Enter our solution—a powerhouse of over 200 key performance indicators. Here, automation and intelligence join forces seamlessly, empowering teams across levels to navigate their distinct information landscapes with precision and finesse. It's not just data; it's the symphony of insights orchestrating success in every corner of your organization.

Why passionate

How do we help maximize your ROI


Define Clear Objectives

Define clear objectives and key performance indicators (KPIs) before implementing voicebots. Understand what success looks like for your organization.


Customer-Centric Design

Tailor voicebot interactions to align with customer needs and preferences. A customer-centric design enhances user satisfaction and increases the likelihood of positive outcomes.


Seamless Integration

Ensure smooth integration with existing systems and workflows. A well-integrated voicebot streamlines processes and enhances overall efficiency.


Training and Testing

Invest in comprehensive training for the voicebot to improve its accuracy and effectiveness. Regular testing and refinement are crucial to ensure optimal performance.


Multilingual and Multichannel Support

If applicable, make sure your voicebot supports multiple languages and can seamlessly operate across various communication channels, reaching a broader audience.


Data Security and Compliance

Prioritize data security and ensure compliance with relevant regulations. Building trust with users is essential for the long-term success of voicebot implementations.


Analytics and Reporting

Implement robust analytics tools to track and analyze user interactions. Use these insights to identify areas for improvement and make data-driven decisions.



Ensure that your voicebot is scalable to accommodate increasing user demand. Scalability is crucial for handling growth without compromising performance.


Cost Efficiency

Evaluate the cost-effectiveness of your voicebot implementation. Consider factors such as operational costs, maintenance, and the impact on customer service efficiency.


Marketing and User Education:

Promote awareness and educate users about the voicebot's capabilities. Effective marketing can drive user adoption and enhance the overall impact of the technology.


User Feedback Loop

Establish a feedback loop with users to gather insights on their experiences. Use this feedback to make continuous improvements and address any issues promptly.


Integration with Business Goals

Align the voicebot's functionalities with overarching business goals. Ensure that it contributes directly to the achievement of key objectives.

Our approach to Voicebot conversations

01 / Domain-Specific Training
02 / Quality Training Data
03 / Continuous Training
04 / Multilingual Support
05 / Context Awareness
06 / Intent Recognition
07 / Entity Recognition
08 / Scalability
09 / Synonyms and Variations:
10 / Error Handling
11 / Adaptability to Slang and Informal Language
12 / Integration with Dialog Management

We train your NLU models on domain-specific data. This helps the model understand and interpret industry-specific terminology and context more accurately.

We leverage most valuable organizational data gathered over years of your customer interactions. We use high-quality, diverse training data that reflects the language patterns of your target audience.

We Implement continuous training to keep the NLU model up-to-date with evolving language trends and user expressions. Regularly update the training dataset to improve accuracy.

We ensure that our NLU model supports multiple languages. This expands the reach of our application to a more diverse user base.

We design our NLU model to understand and retain context across user interactions. This enables more coherent and meaningful conversations by considering the user's previous inputs.

We focus on accurate intent recognition. We clearly define and train the model to distinguish between different user intents to ensure the appropriate response is generated.

We train the model to recognize entities within user input. This can include specific names, dates, locations, or any other relevant information that adds context to the conversation.

Design models and infrastructure with scalability in mind. Consider future growth and the potential increase in data volumes and user interactions.

We account for synonyms, variations, and different ways users may express the same intent or query. This increases the robustness of your NLU model to diverse user inputs.

We Implement robust error handling mechanisms. When the NLU model encounters an ambiguous or unclear input, we ensure the system responds appropriately by seeking clarification or providing guidance.

We train your NLU model to understand informal language and slang commonly used by our target audience. This enhances the model's ability to engage in natural and relatable conversations.

We seamlessly integrate NLU with dialog management systems. This ensures that the identified intent and entities contribute to generating contextually relevant responses.


Our Recent Work

Recent Work

Empowering business users to craft their own bots, this platform offers a dynamic array of customizable templates that swiftly catapult production bots into action. These innovative bots not only secured prestigious awards but also found widespread acclaim, seamlessly adapting to the dynamic landscape of the banking industry.


Recent Work

Unlocking a diverse array of ready-to-use bots, from scheduling salon appointments to indulging in a game of chess or catching up on the latest news, this project harnessed cutting-edge technologies from industry giants such as Google, Amazon, and Microsoft. Boasting a highly configurable and effortlessly pluggable platform, it set the stage for seamless and tailored user experiences.


Recent Work

Revolutionizing customer care, our robust platform seamlessly addresses queries in multiple languages, leveraging business intelligence to unearth lucrative opportunities for automation. Offering the management team a powerful tool, it ensures a cohesive and strategic brand message, reaching and resonating with our expansive 5 million-strong customer base.


Recent Work

Empower your sales campaigns with our intelligent automation platform, offering a dynamic toolkit to design, execute, and analyze campaigns. This cost-effective and highly flexible solution becomes the management's playground, encouraging experimentation and innovation. Unleash the power to craft diverse flows and pinpoint opportunities that elevate the effectiveness of your campaigns.


Recent Work

The objective is to empower client’s collection strategy with a versatile platform designed to impact their vast customer base of over 5 million. With intricate insights into on-field performance and swift implementation of innovative ideas, this platform injects a new level of excitement into management. It not only instills immense confidence but also amplifies market coverage, ensuring a dynamic and successful approach.